FAQ

Here are the answers to some questions that we are often asked.

1. Do you offer Free Shipping?

Yes, we are proud to say that we offer Free International Shipping for orders over C$99！

For more shipping information: Shipping Policy

2. What materials is your jewelry made of? 

Our products are either made of sterling silver or gold vermeil (18k gold/white gold plated over sterling silver). Please refer to the product pages for more details.

3. Are your products waterproof?

We would highly recommend you to take care of your jewelry and not to wear them in water or expose them to chemicals to preserve the shine.

4. Can I cancel or change my orders?

Yes, you can. Please send your request to support@shopinnosense.com.
Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel your order once it's dispatched.

5.  Can I retail your products?

We are so glad to hear you're considering retailing our products!
Please reach out at support@shopinnosense.com for more details.
 

6. What currency are your products listed in?

Our products are default listed in CAD and 30 other currencies on our website. You can easily find your currency at the top/bottom of our page and shop with ease of mind. 

7. What payment methods do you accept?

  • Credit card or Debit Card
If you have an account with In No Sense, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank. 
  • Paypal
Simply click the PayPal option during checkout where you will be asked to log into your PayPal account. Once the order is completed, you will be redirected to the In No Sense Jewelry site.

8. How do I contact In No Sense Customer Service? 

You can contact us via the Contact Us Page. Alternatively, leave us a message on the Messenger live chat (bottom right corner) and we will get back to you ASAP. Or email us support@shopinnosense.com and we will get back to you within 24 hours.